Overview In this role, you will lead event operations across Spain and Italy, ensuring top-tier delivery and profitable performance. You’ll connect regional teams with global standards, acting as a strategic partner to clients and stakeholders. You will drive transformation, optimize processes, and elevate operational maturity at scale. You join a collaborative, inclusive culture where your leadership shapes how we deliver outstanding events and industry impact. Compensaciones / Beneficios * versátil benefits tailored to country * health and welfare insurance * retirement programs * parental leave and adoption assistance * wellbeing resources * learning platform with 20,000 courses Responsabilidades * Drive operational excellence across two countries with compliant, high-quality event delivery and P&L; management * Coach and develop Team Leaders to foster accountability and continuous improvement * Lead change initiatives (process harmonization, new tools, AI adoption)



to improve efficiency * Serve as escalation point for major clients and act as trusted strategic partner * Represent the agency externally in Spanish & Italian markets, building relationships with media and industry figures * Collaborate with cross-functional and international peers to align on global standards and multi-market delivery * Ensure high client satisfaction and profitability through efficient operations and project delivery quality * Support employee engagement and maintain strong team performance across regions Requisitos principales * 10+ years in event agency operations/production * Fluent in Spanish; English; Italian is a plus * Proven experience leading large, multi-country teams * Strong stakeholder management and external communication skills * Established network in the event/communication industry * Ambition and ability to develop visibility through external communications * leadership * stakeholder management * communication * change management * P&L; management * process optimiza

📌 Operations Director Meetings (Barcelona)
🏢 American Express Global Business Travel (Gbt)
📍 Barcelona