Overview In this role you will shape the CX Automation product strategy and lead cross-functional delivery to enhance the customer experience. You will partner with the Product Director to identify opportunities, build business cases, and prioritize the roadmap. You’ll guide multi-disciplinary teams through development, rollout, and optimization, balancing business needs with delightful user journeys. This position offers the chance to impact a leading travel platform and its AI-powered personalized services. Compensaciones / Ventajas * compensation package * Prime Plus membership * flexible benefits * bonuses * relocation support * equipment lifecycle program Responsabilidades * Drive the strategy for new and existing products with the Product Director * Identify opportunities and collaborate with stakeholders to solve business and consumer problems * Build or support business cases and prioritize the product roadmap * Lead cross-functional teams to develop concepts, milestones,



and rollout * Balance business requirements and customer experience to build best-in-class inventory * Manage multiple projects while maintaining the big picture * Be self-directed in a fast-paced, ambiguous environment * Manage increasing pressure without overburdenting the team Requisitos principales * 5+ years in product development or strategy consulting * Ideally experience in the travel industry * Ideally experience with customer service automation processes and AI-driven customer support solutions * Demonstrated ability to manage and develop high-performing teams * Strong analytical and quantitative skills with evidence-based decision making * Ability to juggle multiple priorities in a fast-paced environment with bias for action * Excellent verbal and written communication across all levels and with external partners * communication * collaboration * adaptability * Experience with customer service automation processes * AI-driven solutions * Applied AI tools (e.g., Gemini)

📌 Product Manager (Barcelona)
🏢 Edreams
📍 Barcelona