Overview As Global Communications Systems Engineer you will help roll out and enhance Videojet’s customer-facing communications technology across Europe. You will implement and optimize the NICE CXone contact center platform, integrate it with CRM systems, and work with cross-functional teams to ensure reliable, scalable service. This role combines technical deployment, business-driven design, and hands-on support to improve customer experience across multiple countries. You will collaborate with integral partners and contribute to a high-visibility technology program that supports critical business outcomes. Compensaciones / Beneficios * remote role * onboarding and training * career development opportunities * inclusive, international team Responsabilidades * Coordinate cross-functional teams to deliver contact center rollouts and post-launch support across Europe * Translate business requirements into technical specifications balancing platform constraints, UX, cost and value * Develop, configure and enhance NICE CXone features, call flows, business rules, alerts, processes,



integrations and automation * Provide hands-on telephony and communication app support, diagnose issues, and identify reliability improvements * Create SOPs, onboarding materials and training for users and managers * Build and maintain dashboards, data quality controls, and KPIs to drive productivity and continuous improvement Requisitos principales * Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software * Working knowledge of telephony technologies (PSTN/POTS and VoIP/SIP) * Experience integrating a contact center platform with Salesforce or another CRM system * Experience gathering business requirements, producing functional/technical designs, and executing tests * A degree or certification in IT, telecommunications, programming, or related technical field, or equivalent practical experience, plus fluent English * Collaborative * Analytical

📌 Global Communications Systems Engineer (Barcelona)
🏢 Veralto
📍 Barcelona