Overview In this role you will own and evolve the end-to-end collection strategy for consumer lending, with a strong emphasis on data, segmentation, and AI-driven decisioning. You will drive AI-powered approaches to optimize recovery and tailor communications, while ensuring compliance and strong stakeholder collaboration. You’ll work across Finance, Product, Data, and Legal to balance effectiveness with fairness in a fast-paced fintech environment. This is an impactful opportunity to shape collections strategy at scale and contribute to a data-driven, customer‑centred mission. Compensaciones / Beneficios * Unlimited paid time off * Adaptable hybrid working system * Stock Option Plan * Extended parental leave * Meal vouchers * Professional development programmes Responsabilidades * Design and execute data-driven collection strategies using analytics and predictive models * Develop AI-powered collection approaches to optimize next-best-action and contact prioritization * Personalize customer engagement by adapting tone, channel,



and timing based on behavior * Own collection KPIs (recovery rate, roll rate, cost-to-collect) and ensure ROI-positive initiatives * Ensure SLAs and regulatory compliance across collection activities * Collaborate with Finance, Product, Data, and Legal; manage external partners like collection agencies Requisitos principales * 7+ years in consumer loan collections with strategic and operational experience * Fintech, Banking, or Financial Services background * Knowledge of SEPA payment schemes and regulations is a strong plus * Strong data mindset with experience in large datasets and segmentation models * Experience or exposure to AI applications in collections (predictive scoring, automated decisioning) * Strategic thinking with a strong execution focus * Customer-centric and behavioral approach to influence engagement * teamwork * curiosity * ownership * data analytics * segmentation models * predictive scoring

📌 Collection Manager – Consumer Credit (Barcelona)
🏢 Satispay
📍 Barcelona