Overview As Team Leader - Field Service Engineers in Spain, you will blend people leadership with operational excellence to drive service performance and customer satisfaction. You’ll lead a team responsible for installation, maintenance and repair of TOMRA’s sorting solutions, while also pursuing service sales opportunities and improvements. Your role balances people development with hands-on service leadership to enable sustainable growth. This position offers a meaningful chance to shape a high-performing service organization and customer experience. Responsabilidades * Lead and develop a team of Field Service Engineers across Spain * Oversee onboarding, performance management and career development * Coordinate workloads, schedules and field coverage for efficiency and wellbeing * Drive customer satisfaction, service quality, and loyalty * Identify service sales opportunities and support commercial growth * Manage dispatching, planning,



and resource allocation * Support technical escalations and complex issues * Contribute to continuous improvement and operational projects * Participate in cross-functional projects and change initiatives * Engage in customer meetings and service reviews when required Requisitos principales * Experience as Field Service Engineer or similar internal service function * Previous leadership experience preferred * Strong understanding of field service operations and service delivery processes * Excellent communication and interpersonal skills * Fluent in Spanish and English * Willingness to travel within Spain and up to 30–50% in Europe * Bachelor in Electrical, Electronic, Mechanical, Mechatronics, Industrial Engineering or equivalent experience * Experience with CRM, ERP or Field Service Management systems desirable * Valid driving license and passport * Safety-conscious with strong planning and organizational skills * Leadership and coaching * Customer-focused mindset * Analytical and problem-solving abilities * Field Service opera

📌 Team Leader Field Service Engineers (Masanasa)
🏢 Tomra
📍 Masanasa