Overview As Director of Customer Success, you will lead and grow a team of Customer Success Managers to maximize client outcomes and revenue. You’ll align cross-functional teams—Sales, AdOps, and CSMs—around client goals, optimizing adoption of a new platform and DSP strategy. You will scale processes, mentor the team, and influence client engagement through data-driven insights. This role offers impact across European accounts and opportunities to shape strategic client journeys in a fast-moving ad-tech environment. Responsabilidades * Manage top-tier clients as a dedicated CSM * Collaborate with AdOps and Sales to drive revenue and campaign performance * Assist in hiring and onboarding new CSMs and ensure effective ramp-up * Mentor CSMs to reinforce core principles and skill development * Guide CSMs on client communications across emails, Slack, presentations, and calls * Monitor account health metrics (revenue, KPI, margin)



and address risks to retention and expansion * Support CSMs in high-priority meetings with strategic insights and recommendations * Develop and implement scalable processes to improve engagement and retention * Refine presentation templates, best practices, and data storytelling for client interactions * Lead performance reviews and foster knowledge sharing within the team Requisitos principales * Experience in advertising technology or a related field * 6+ years in a DSP/programmatic work environment * 3+ years of people management experience * Ability to adapt quickly to a changing technology environment * Thrives in a fast-paced, digital environment * Excellent written and verbal communication, organizational, and time management skills * Passion for achieving higher levels of growth and development * Ability to manage multiple clients and accounts across diverse industries * Ability to analyze and interpret significant data * Fluent in English (speaking, reading, writing) * strong communication * organizational skills * time management * a

📌 Director of Customer Success (Barcelona)
🏢 Uplift People Consulting
📍 Barcelona