Overview In this entry-level role, you join the IT Service team to provide first-line support for business applications, resolving incidents and service requests with a focus on timely, user-friendly service. You will work in an international, multi-time-zone environment and contribute to a growing support organization. The role emphasizes problem-solving, clear communication, and a customer-oriented approach. You will be part of a mission-driven technology team delivering reliable application support across the organization. Responsabilidades * Act as first point of contact for users with application issues and provide initial functional support * Manage incidents and service requests through their lifecycle with proper documentation and prioritization * Troubleshoot common application issues and guide users on functionality or incorrect usage * Escalate complex incidents to L2/L3 teams and track resolution * Monitor recurring incidents and collaborate with teams to improve services * Contribute to an effective support service through clear communication and structured ticket management Requisitos principales * Basic understanding of business applications and IT environments * Experience in Service Desk, Help Desk, Application Support or similar environments; junior profiles welcomed * Familiarity with ITSM or ticketing tools; ServiceNow is an advantage * Strong communication, organization, and problem-solving skills * Availability to work from Madrid or Barcelona in a hybrid model and support across multiple time zones * Customer-service mindset * Strong communication * Organizational skills * ITSM * Incident management * Ticketing tools

📌 Multiple IT Business Systems Analysts Specializations Entry Professional (Barcelona)
🏢 Hitachi
📍 Barcelona