Overview As a strategic operations leader, you will shape the integral, AI-enabled Customer Success function and drive value across markets. You will replace fragmented local practices with scalable, global ways of working while staying responsive to local realities. You’ll own data-driven initiatives, design AI-first use cases, and coordinate cross-functional programs with high visibility. This role offers real ownership, impact at scale, and the chance to build a data/AI-first CS organization from the ground up. Compensaciones / Beneficios * Healthcare insurance * Wellness programs * Generous time off * Local perks (varies by location) * Career growth opportunities * Remote work and flexible hours Responsabilidades * Design and help launch the global Customer Success function focused on insights, productivity, and best practices * Define, test, and roll out AI-first CS use cases with prioritization and measurable adoption * Lead data analytics and modelling with focus on Retention and Growth * Manage data queries and data management topics using tools like Superset,



Tableau; SQL; contribute to dashboards * Apply machine learning techniques (prediction models, clustering, decision trees) and build financial/business models * Support strategic projects across markets, scale experiments globally, and align with in-market stakeholders * Act as TPM for initiatives, coordinating timelines, risks, and follow-ups * Package insights for stakeholders and lead working sessions with teams * Collaborate with data engineering and product/operations to improve live processes * Communicate progress and directions to cross-functional stakeholders Requisitos principales * 3–5 years in strategy, operations, analytics, or project management * Quantitative educational background (Data Science/Statistics/Math/CS/Finance) ideally * Experience handling large data sets; editing/creating dashboards (Superset/Tableau) * SQL and DBT experience; prior BI work with databases * Desirable: Python

📌 Global Strategy Analyst (Barcelona)
🏢 Docplanner
📍 Barcelona