Customer Service Back Office Agent (6 Months Temporary)
- Full-time

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.
Do you have a soft spot for motorcycles and a knack for making sure things run smoothly? This role is all about keeping our two-wheeled fleet in tip-top operational shape.
This isn't a hands-on mechanical role, but it's a critical back-office position that ensures every vehicle sent for service moves efficiently through the repair network. You'll be the meticulous guardian of data and timelines, playing a key part in getting these machines back on the road in optimal condition. Your work directly supports the high standards of service our customers expect.
Key Responsibilities:
- Track all motorized vehicles sent to repair centers from dispatch through resolution. You'll have a clear oversight of every step.




- Verify data accuracy in our systems, ensuring all information is complete and compliant. Your attention to detail keeps our records impeccable.
- Approve repair tickets once all validations are complete, maintaining smooth workflow.
- Monitor repair progress with follow-up reviews, ensuring ongoing information accuracy and proper case progression.
- Proactively monitor repair timelines, identifying cases that exceed standard resolution times. You'll be the one to spot potential delays.
- Escalate and alert relevant stakeholders when a vehicle remains in the repair process for more than four weeks, ensuring timely intervention.
- Maintain clear documentation and provide status updates as required, ensuring transparent and consistent communication.

If you're an organized, detail-oriented individual who values precision and operational excellence, and has a quiet appreciation for the world of motorized vehicles, this

📌 Automotive Dealer Coordinator (Barcelona)
🏢 Bosch Group
📍 Barcelona