Job Title: Backship Support Agent (French-speaking) - Onsite - BM01
Job Description
What you will do in this role
- Coordinate customer return requests, generating labels and arranging shipping.
- Inspect inbound returned items, tracking them through the warehouse and documenting their condition.
- Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.
- Communicate with customers, providing status updates and resolving discrepancies.
- Manage carriers and partners, resolving shipment issues and auditing performance.

Your qualifications
- Are proficient or bilingual in French and advanced in English
- Have experience in a comparable role
- Strong interpersonal skills including active listening, empathy, and adaptability
- Advanced customer service and conflict resolution abilities
- Skilled in troubleshooting and resolving complex, non-standard issues
- Provides clear root-cause analysis and insights
- Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)
- Technically proficient in OS-level topics (iOS,



Android, Windows)
- Proactively identifies and leads improvement initiatives
- Supports efficiency and optimization of service-level agreements (SLAs)
- Has access to and effectively uses extended tools
- Possesses deep knowledge of internal processes and workflows

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for you
- Full time 39 hours/week, permanent contract
- Schedule: rotative Monday - Saturday, from 09:00 - 18:00
- Salary 22,000euros gross/year + up to 2,400 euros gross/year in bonus
- Great office location in Barcelona
- Full paid training about the company and the project you will be working on
- Career development program and spe

📌 Backship Support Agent (Barcelona)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Barcelona