- We're looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs' world-class Customer Experience team
- This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center
- As a Solutions Architect, you'll be a trusted technical partner—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight
- You'll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base
- You'll operate with one foot in the code and the other in the customer's world
- Whether it's understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the nuances between logs, metrics, and traces- you'll bring clarity and confidence to complex technical landscapes




- You know the difference between "pets and cattle" and why that matters for scalable observability
- You'll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed
- As an embedded partner during critical phases, you'll provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer's architecture, goals, and constraints
- Along the way, you'll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams
- Success in this role means being a strategic thinker and a command-line problem solver
- You're passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement
- Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact
- Effective in working with

📌 Senior Solutions Architect (España)
🏢 Grafana
📍 España