We stand proudly at the centre of modern healthcare.

With our commitment to Quality, Reliability and Sustainability at the heart of everything we do, our over 2000 employees work continuously to meet our customers' needs. Founded 150 years ago as the 'Nederlandsche Gist- en Spiritusfabriek', our company was known as Gist Brocades. Headquartered in Rotterdam (Netherlands), we have production facilities and sales offices in China, India, the Netherlands, Spain, the United States and Mexico. Centrient Pharmaceuticals is wholly owned by Bain Capital Private Equity, a leading integral private investment firm.

The Position The Commercial / Customer Service department has a vacancy in its Barcelona team for the following position.

The Customer Service Agent owns the order management process end-to-end and acts as a go-to person for customer and order related questions, both internally and externally. The Customer Service Agent will act as a SPOC for all customer related matters. He/ She will strongly liaise with related functions (Sales, Supply planning, Logistics)



to drive the order management process.

The Customer Service Agent reports to the Regional Customer Service Agent Team Lead.

Dedicated real-time customer Support via phone calls, regular catch-up meetings, F2F meetings and emails

Co-ordination with Sales, Supply Chain and Finance such as Planning, WH, International Logistics, export, import & Finance team for on time deliveries

Status monitoring and driving fulfillment of open orders, In transit deliveries or any schedule updates, including escalation mngt

Shipment planning (rolling months) for all domestic, export and intercompany shipments including lead time considerations

Ownership of customer master data records

3+ years of experience in sales and/or call center within a B2B environment including:

Fluent in English language equivalent to level B.MS Office - ERP system SAP

Knowledge of Data mining tool (e.Knowledge of CRM tools (e.g SAP C4C preferre

📌 Customer Service Agent (San Feliú de Llobregat)
🏢 Centrient Pharmaceuticals
📍 San Feliú de Llobregat