We believe that when people feel valued, supported, and empowered, they do their best work. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Enterprise Customer Success Manager What We Are Looking For Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our EMEA team.

What You Will Be Doing As an Enterprise Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximise opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts.



Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions.

Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations

Monitor record-keeping to ensure that relevant customer information is captured to enable informed, personalised customer interactions with Semperis Support, Customer Success (CS), Sales, etc

Gain and maintain an understanding of Semperis technology, products, and services

and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures

Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity

📌 Customer Success and Intelligence Manager (Madrid)
🏢 Semperis
📍 Madrid