Full time

We are seeking a passionate and customer-focused bi-lingual German & English speaking Customer Relation Specialist to join our dynamic Client Services team. The adecuado candidate will excel at building and transforming customer relationships, converting detractors into promoters of our business through exceptional communication, empathetic engagement, and proactive expectation management. What You'll Do Champion the conversion of dissatisfied customers into loyal promoters through exceptional service recovery both over phone and email, building genuine trust through empathetic, transparent communication

Set realistic customer expectations from the outset, and communicate resolutions with quality and clarity — particularly when outcomes differ from customer hopes

Maintain consistently high standards of communication accuracy and professionalism within established Service Level Agreements (SLAs), across phone and email interactions

Monitor cases and ensure timely follow-up with suppliers and internal teams, supporting

📌 Addetta Servizio Clienti e Service (Madrid)
🏢 American Express Global Business Travel
📍 Madrid