A leading integral customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona. You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high. What you will do * Lead and develop a team of customer and consumer service representatives * Monitor KPIs and SLAs and drive performance improvement * Handle escalations and work with Quality and senior operational stakeholders * Support training, reporting and continuous-improvement initiatives * Coach with clear, regular feedback What we are looking for * Native or near-native Danish * Fluent Chinese and English,



spoken and written * Previous experience managing customer-service teams * Experience with customer-service processes and best practices * Ability to analyse KPIs and performance data * Salesforce or other CRM experience * Strong communication and feedback skills What we offer * Salary: €20,000 gross per year * Bonus: up to €200 * Relocation payment of €500, reimbursed after the first month Location, hours & start * Location: Barcelona, Spain — on-site * Working hours: Monday–Friday, 09:00–18:00 * Contract: Full-time * Start: As soon as possible #J-18808-Ljbffr

📌 Customer Service Team Leader – Danish, Chinese (Cataluña)
🏢 Bcrecruitment
📍 Cataluña