At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Mission
Shape the Vueling’s customer training and accessibility priorities based on customer feedback, operational evidence and accessibility requirements.
The role will develop customer service and soft-skills training for frontline teams, including pilots, cabin crew, airport handling and contact centre teams. It will also support the implementation of the accessibility roadmap across the end-to-end customer journey, ensuring that initiatives are inclusive, actionable and aligned with relevant regulatory and industry requirements.




Tasks & responsibilities
• Design, implement and continuously improve customer service and soft-skills training programmes, using customer feedback, performance indicators and operational outcomes to identify needs and measure effectiveness.

• Create accessible, facilitator-ready learning materials and deliver workshops, briefings and train-the-trainer sessions tailored to different operational audiences.

• Develop training on conflict management, customer communication, service recovery, rule enforcement and assistance for customers with disabilities, reduced mobility or additional needs.

• Support the implementation of the accessibility roadmap across the end-to-end customer journey, including digital channels, booking, airport operations, onboard experience, contact centre and arrival.

• Translate accessibility requirements, regulatory developments and internal priorities into structured implem

📌 CUSTOMER TRAINING (Viladecans)
🏢 Vueling
📍 Viladecans