Service Delivery Manager I - Spanish Speaker - Krakow, Poland
As a team manager you would coordinate and monitor current operations so that the team meets our Service Level Agreements (SLAs) and follows the agreed process.
This is a hybrid role with the flexibility to work both virtually and from our Krakw office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will impact results by handling operations, leading the team effectively and proactively handling client benefit providers. By providing comprehensive MI and conducting service reviews, you will meet the expectations of clients and leadership.
- Delegate work in a way that ensures that all colleagues have a clear understanding of their tasks, responsibilities, client requirements and priorities




- Measure the level of internal and/or external client satisfaction, taking corrective action where necessary
- Produce, analyze and share metrics and reports that describe the productivity and quality of the teams work
- Develops and leads team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need.
- Accountable for overall team quality control, management of risks and issues, audit and governance. Ensures accurate processes and procedures are followed by colleagues
- Analyze data on the output of the teams work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity.
- Engage the team in identifying processes, tools and documentation that can be improved, and encourage team members to suggest and implement ways to enhance service delivery
- Owns and drives performance management activities in the team by setting goals and

📌 Service Delivery Manager I (Millana)
🏢 Aon
📍 Millana