Central Operations Area Manager - FTC, Central Operations Description

This is a fixed term contract position

The Central Operations Area Manager ensures positive interactions between Amazon drivers, third-party companies, and Amazon Operators and delivers on operational objectives. Through the use of tools, management of a team of associates, and coordination with various partners, Assistant Shift managers are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network. Area Managers will lead a team of up to 25 associates, serving as problem solver and primary escalation point for the team, provide periodic updates to Program Managers about status of the operation or any major escalations, allocate labor and train new associates, drive continuous improvement into our operation, and enforce SOP compliance and SLAs response times. Use data-driven decision making to achieve daily operational excellence.





Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes.

Enforce SOP compliance and SLAs response times, and elevate any deviation from the standard.

Ensure work areas remain clean and are properly equipped.

Ensure successful area performance, through tracking and reporting metrics.

Experience using data to influence business decisions.

Knowledge of advanced English at CEFR level B2/C1.

Bachelor's degree.

Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Experience in program management, logistics, operations, supply chain, transportation, or equivalent.

Bachelor's degree or above in Operations, Business, Project Management or Engineering.

Experience with SQL and Python scripting.

Experience designing or facilitating business review mechanisms.

Protecting your privacy and the security of your data is a longstanding top priority for

📌 Operations Manager (Barcelona)
🏢 Menarini
📍 Barcelona