Lucanet in Madrid is seeking a Head of Customer Support to transform the function into an AI-first, automation-driven team delivering fast, accurate, and caring help at scale.
Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
You will own the vision, roadmap, and results across tNPS, SLA adherence, and incident management. xghoner
You'll partner with Product, Engineering, and Success teams across time zones and languages to build a high-performing integral support organization and to ensure customer voices shape the roadmap.
📌 Head of AI-Driven Global Support (Madrid)
🏢 Lucanet
📍 Madrid
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