At K-LAGAN, we are looking for a Senior Program Manager (Genesys Cloud CX / CCaaS) to join our team in Barcelona. In this role, you will lead complex, large-scale contact center technology programs from mobilization through deployment, international wave migration, and operational transition.

Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.

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- Program Leadership & Governance: Develop and own the integrated program plan, delivery approach, governance cadence, decision framework, and risk/financial controls across complex international roadmaps.
- Genesys Cloud CX Migration & Delivery: Lead end-to-end migrations to Genesys Cloud CX (from legacy platforms such as Genesys Engage, PureConnect, or similar enterprise CCaaS/telephony systems), ensuring seamless discovery, target design, testing, cutover, and hypercare.
- International Roadmap & Dependency Management: Coordinate multi-country/site migration waves across diverse business units, balancing local requirements, regulatory compliance,



operational capacity, and platform standardization.
- Operational Transformation & Business Readiness: Partner with operational leaders to redesign agent/customer journeys, ensure process change management, drive digital adoption, and ensure smooth operational transition to support.
- Stakeholder Management: Align executive sponsors, technical teams, vendor partners, and cross-functional business stakeholders through transparent communication and data-driven decision-making.

What We Are Looking For:
Required Technical & Professional Experience:

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- Proven CCaaS Program Leadership: Demonstrable track record leading large, complex CCaaS or contact-center technology transformations from inception to hypercare.
- Genesys Cloud CX Expertise: Hands-on program management experience with Genesys Cloud CX deployments or migrations from legacy platforms.
- Deep Contact Center Domain Knowledge: Solid backg

📌 Gerente Senior de Programas de Proyectos (Barcelona)
🏢 K-Lagan
📍 Barcelona