Experteer Overview

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In this role you will design and scale the research operations that power Dow Jones’ Design u0026amp; Research function. You’ll build scalable, self-service research infrastructure and governance to enable cross-functional teams to conduct high-quality studies at speed. You’ll lead high-visibility programs that embed UX measurement and AI-enabled methods across the B2B product portfolio, partnering with senior leadership to sustain impact. This is a chance to shape how research scales across a integral media technology organization.

Compensaciones / Beneficios
• Own and drive the Research at Scale program, building self-service infrastructure, training, governance, and tooling for independent research by designers and product managers
• Stand up the B2B UX Measurement program, implement PES u0026 UES scorecards across B2B products and drive adoption through tooling and training
• Lead the AI Research Tooling pilot,



evaluate and roll out AI-powered methods and tools (including synthetic users, modular connectors, and AI moderation) to shorten time-to-insight
• Build and manage a centralized research knowledge infrastructure with intake, templates, and governance
• Scale and maintain the B2B and B2C Customer Panel, managing recruitment, vendor relationships, and engagement with 1,100+ participants
• Provide recommendations for research tooling and cost efficiencies across the tech stack
• Identify and eliminate operational bottlenecks to improve workflows and throughput

Responsabilidades
• 10+ years in research operations, UX research, or related operational role in a product/tech org
• Proven track record building scalable research systems from scratch
• Experience designing training xghoner curricula to up-skill non-researchers
• Strong ability to manage multiple concurrent programs with cross-functional stakeholders
• Hands-on experie

📌 Research Operations Principal (Barcelona)
🏢 News
📍 Barcelona