Experteer Overview

Aunque la experiencia profesional y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.
As a Technical Account Manager you will support post-sales customers across EMEA, acting as the primary technical and escalation contact to ensure high-quality delivery of data center solutions. You will nurture partner relationships, identify service opportunities, and drive account growth through effective onboarding, training, and advocacy. You’ll collaborate with cross-functional teams to resolve issues, monitor performance, and share product news and best practices. This role offers meaningful impact by shaping service delivery and enabling partners at scale.

Compensaciones / Incentivos
• Manage relationships with key customer stakeholders and be the main technical contact
• Provide expert technical support and troubleshoot complex issues, coordinating with internal teams
• Assist with onboarding and training for customers on our product/service




• Identify and pursue opportunities for account growth and upsell
• Advocate for customers by feeding feedback to product and engineering teams
• Track KPIs related to satisfaction, retention, and service delivery, with regular reporting
• Maintain proactive communication on product developments and industry trends
• Collaborate with sales, engineering, product management and customer success
• Contribute to documentation, knowledge bases, and FAQs

Responsabilidades
• Degree in Computer Science or Engineering
• English required; additional languages welcome
• Min 5 years IT industry xghoner experience with partners and sales
• Experience with IT Enterprise Infrastructure services (Linux, Windows OS, Network and Storage) and Data Center Operations
• Strong interpersonal, project management, collaboration and communication skills
• Ability to manage projects to milestones and deliverables
• Strong listening

📌 Technical Account Manager (Barcelona)
🏢 Super Micro Computer
📍 Barcelona