Make every customer interaction count. Are you a native Dutch speaker who enjoys helping people, finding solutions and delivering outstanding customer experiences? Join ADM Value Barcelona and become part of an international team supporting the loyalty programme of a major airline. You will help customers make the most of their membership, understand their benefits and enjoy a smooth, positive experience at every stage of their journey. This is a customer service role focused on quality, problem-solving and customer satisfaction — no sales targets. What will you do? As a Customer Experience Specialist, you will be a key contact for members of an international airline loyalty programme. Your day-to-day responsibilities will include: * Customer support: Respond to customer enquiries in Dutch via email and other communication channels. * Loyalty programme assistance: Help members understand their accounts, miles, rewards and membership benefits. * Travel-related enquiries: Provide guidance on bookings and services connected to the loyalty programme. * Problem-solving:



Investigate customer issues, manage complaints and follow up until a solution is reached. * Customer experience: Deliver clear, professional and personalised support in every interaction. * Accurate documentation: Update customer records and document interactions using CRM tools. * Service quality: Follow established procedures and contribute to continuous improvements in customer satisfaction. What are we looking for? We are looking for someone who combines excellent communication skills with a genuine commitment to customer service. You will be a great fit if you: * Have fluent written and spoken Dutch skills. * Have a professional level of English. * Enjoy communicating with people and finding practical solutions. * Are customer-focused, organised and attentive to detail. * Feel comfortable working with digital tools and computer systems. * Can adapt to an international, fast-paced working environment.

📌 Dutch-Speaking Customer Experience Specialist (Cataluña)
🏢 Adm Value Barcelona
📍 Cataluña