Experteer Overview In this executive role, you will shape the Global Individual Health customer experience and lead a multi-year transformation to scale operations, technology and care delivery for a rapidly growing international business. You will work with senior stakeholders to design a differentiated service proposition and ensure the organization delivers superior customer outcomes. The role emphasizes governance, performance metrics and continuous improvement through automation and data-driven decision making. You’ll partner across general teams to drive growth, operational excellence and a customer-obsessed culture. Compensaciones / Beneficios • Build the vision and strategy for the GIH customer experience and drive the multi-year transformation • Design and implement a differentiated service proposition aligned to segment needs • Maintain global connectivity to leverage enterprise capabilities • Shape and oversee systems,



processes and people supporting the operation • Improve daily operations and clarify accountabilities across the organization • Collaborate with Customer Office SLT to adopt growth initiatives • Lead transformation initiatives across operations, technology and customer experience • Drive continuous improvement via automation, digital innovation and data-driven decisions • Establish performance metrics and governance to monitor operations and outcomes • Foster a culture of accountability, collaboration, innovation and customer obsession Responsabilidades • Significant experience leading teams in global and matrixed environments • Proven track record enhancing the complete customer experience • Extensive stakeholder engagement experience (internal and external) • Strategic thinker with technical knowledge and delivery history • Strong understanding of retail business models • Experience in healthcare, consumer finance or similar regulated environments (preferred) • MBA or equivalent degree (preferred) • Successful track record leading large-sc

📌 Chief Operating Officer (Comunidad de Madrid)
🏢 Cigna
📍 Comunidad de Madrid