Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions for top-tier general brands. We pride ourselves on connecting world-class talent with exceptional career opportunities, specifically specializing in high-demand Finnish-speaking jobs across Europe. Job Overview We are currently seeking a motivated professional for the Finnish Speaking Zalando Customer Expert position in Greece to represent one of the world's leading fashion retailers. This role offers the perfect blend of a career in the dynamic retail industry and an opportunity to enjoy the Mediterranean lifestyle through our comprehensive relocation support. Key Responsibilities * Act as the primary point of contact for customers in the online retail sector, resolving inquiries with a premium service mindset. * Manage order processing, tracking, and returns for Zalando shoppers with high attention to detail. * Provide expert fashion and sizing advice to enhance the online shopping experience for Finnish-speaking clientele.
* Handle complaints or delivery issues promptly to maintain the high brand standards expected in the retail industry. * Collaborate with internal teams to ensure seamless communication between warehouse logistics and customer satisfaction. * Maintain detailed logs and reports on customer interactions to support continuous improvement of retail operations. * Stay updated on seasonal fashion trends and promotional events to provide accurate information to customers. Requirements * Native or fluent Finnish (spoken and written) is mandatory for this role. * Valid EU passport (mandatory) to work within the European Union. * Proven experience in customer service or the retail industry is considered a strong advantage. * Excellent communication skills and a passion for fashion and e-commerce. * A proactive, problem-solving attitude suitable for remote or office-based work environments in Greece. * Ability to navigate mult