Overview As an Implementation Manager at Holded, you will own the SMB onboarding journey from scoping to go-live, translating clients’ business processes into Holded configurations. You’ll coordinate data migration, training, and workflow redesign to ensure immediate value and long-term retention. You will partner with product and support to scale onboarding, shaping templates and automation. This is a hands-on, cross-functional role that drives fast adoption and customer success in a growth-focused SaaS environment. Compensaciones / Ventajas * Permanent contract * 26 paid days-off * Flexible working hours * Short work-day on Fridays * Free catered lunch * Annual training budget Responsabilidades * Lead end-to-end onboarding projects for new clients, including scoping, configuration, data migration, training, and go-live. * Map client business processes (accounting, invoicing, inventory, HR, CRM) to Holded features. * Act as primary technical liaison during implementation, coordinating with product and support teams.



* Identify risks and blockers early and manage timelines across multiple accounts. * Deliver remote training and create client-specific guides, videos, and help articles. * Collect post-implementation feedback and surface product gaps to the Product team. * Contribute to scaling onboarding with templates, playbooks, and automation of repetitive tasks. Requisitos principales * 2–5 years in implementation, onboarding, or customer success roles at a SaaS company targeting SMBs. * Hands-on experience with at least one ERP/BI software (e.g., Holded, Odoo, Microsoft Dynamics 365 Business Central, Navision, Sage) or similar. * Strong understanding of core SMB processes: accounting, invoicing, inventory, payroll basics, or CRM. * Native Spanish speaker and fluent in English. * Proven ability to manage multiple projects simultaneously without dropping the ball. * Stakeholder management and collaboration across product, support, and customers. * Clear written a

📌 Implementation Manager (Barcelona)
🏢 Holded
📍 Barcelona