Experteer Overview As a Technical Account Manager you will support post-sales customers across EMEA, acting as the primary technical and escalation contact to ensure high-quality delivery of data center solutions. You will nurture partner relationships, identify service opportunities, and drive account growth through effective onboarding, training, and advocacy. You’ll collaborate with cross-functional teams to resolve issues, monitor performance, and share product news and best practices. This role offers meaningful impact by shaping service delivery and enabling partners at scale. Compensaciones / Incentivos • Manage relationships with key customer stakeholders and be the main technical contact • Provide expert technical support and troubleshoot complex issues, coordinating with internal teams • Assist with onboarding and training for customers on our product/service • Identify and pursue opportunities for account growth and upsell • Advocate for customers by feeding feedback to product and engineering teams • Track KPIs related to satisfaction, retention,



and service delivery, with regular reporting • Maintain proactive communication on product developments and industry trends • Collaborate with sales, engineering, product management and customer success • Contribute to documentation, knowledge bases, and FAQs Responsabilidades • Degree in Computer Science or Engineering • English required; additional languages welcome • Min 5 years IT industry experience with partners and sales • Experience with IT Enterprise Infrastructure services (Linux, Windows OS, Network and Storage) and Data Center Operations • Strong interpersonal, project management, collaboration and communication skills • Ability to manage projects to milestones and deliverables • Strong listening, verbal and documentation skills • Customer focus and quality mindset • Ability to travel for partner and customer engagements Requisitos principales •

📌 Technical Account Manager (Barcelona)
🏢 Super Micro Computer
📍 Barcelona