Business Analyst – Telecom OSS/BSS | Remote (Mexico) InfoVision is a integral IT services company driving digital transformation and operational efficiency for leading clients worldwide. The Role We're looking for a Business Analyst to lead discovery, current-state documentation, and target process design for a carrier-grade telecom OSS/BSS migration. You'll work between business stakeholders, technical leads, and solution architects to define scope and process architecture. What You'll Do * Document current-state business and system integration landscapes; map end-to-end legacy-to-target flows for provisioning, activation, and billing * Produce interface catalogues, data dictionaries, business process maps,
and traceability matrices * Run requirements workshops with business and technical teams and resolve conflicting priorities * Apply TM Forum eTOM to map processes across domains and define system boundaries What You Bring * 7+ years as a Business Analyst in large telecom carriers, MVNOs, or complex IT transformation programs * Hands-on OSS/BSS experience (billing, provisioning, order management, CRM) * Strong knowledge of TM Forum eTOM and carrier-grade operational governance * Experience working with operator teams in Latin America or North America * Fluent English and Spanish (spoken and written) What We Offer Competitive compensation + benefits above statutory requirements Career growth and skill development Candidates must be legally authorized to work in Mexico. #J-18808-Ljbffr