Experteer Overview As the Service Delivery Manager, you will own the end-to-end operational delivery and governance for a portfolio of recurring services. You will partner with Customer Success, Account Management, and delivery teams to ensure high-quality service, transparent performance, and proactive risk management. You’ll help customers adopt scalable, outcome-focused services under Success4U, shaping how value is delivered. This role offers visibility, impact, and opportunities to improve delivery practices across the organization. Compensaciones / Incentivos • Own the operational service relationship for assigned customers and act as the primary delivery contact • Ensure recurring services meet scope, SLAs, KPIs and commitments with clear performance visibility • Lead service governance and reviews, communicating performance, risks, and improvement actions • Monitor service performance, satisfaction, consumption, and signals to drive continuous improvement • Identify,



escalate and manage delivery and retention risks with cross-functional stakeholders • Collaborate with Delivery, Support, Cloud Operations, Customer Success, Product, Consulting and Account Management • Maintain oversight of service scope, consumption, milestones, and risk reporting • Connect service delivery with customer outcomes to support value, adoption and Success4U conversations • Identify gaps and growth opportunities from customer interactions and reviews for qualification and follow-up • Maintain accurate governance records and reporting in the appropriate systems • Coordinate service delivery across internal teams with clear ownership and handovers • Support retention and renewal readiness by providing operational evidence to Customer Success and Account Management • Maintain commercial awareness of scope, consumption, and delivery risks to support forecasting and margin awareness • Support compliance with contractual commitments and governance requirements • Drive continuous improvem

📌 Service Delivery Manager (Andalucía)
🏢 UNIT4 Group
📍 Andalucía