Overview In this role you will elevate quality across regional BPO operations, transforming QA into a proactive, data-driven system. You’ll harmonize standards across hubs and align QA with recruitment, onboarding, and coaching to reduce defects and boost customer satisfaction. You’ll lead cross-border calibration, partner with regional leaders, and use data insights to drive scalable quality improvements. This position offers a high-impact opportunity to shape quality culture at Glovo’s general delivery network. Responsabilidades * Oversee end-to-end quality framework and audit strategy across BPO hubs * Lead root-cause analyses and implement targeted improvement initiatives * Establish closed-loop QA by feeding insights into recruitment, onboarding,



and coaching * Coordinate cross-site calibration sessions to minimize score variance * Collaborate with Regional Service Delivery Heads, Training leads, and BPO managers * Extract, query, and analyze data with SQL to derive quality indicators and trends Requisitos principales * 3 to 5 years in Quality Operations within fast-paced environments * Lean Six Sigma Yellow or Green Belt or equivalent certification * Project management capability to manage multi-month initiatives * Vendor governance and risk modelling experience with outsourcing audits * Bilingual English and Spanish (Portuguese is a plus) * Independent SQL proficiency for standalone data queries * analytical mindset * cross-functional collaboration * problem-solving * SQL * Quality assurance frameworks * root-cause analysis

📌 Sr Quality Coordinator (Barcelona)
🏢 Glovo
📍 Barcelona