Are you an LSS (Local Site Support) Engineer seeking a new interesting challenge? ?
If your answer is yes, keep reading, this could be just what you're looking for ?

✍️ WHAT WILL YOU DO?
We are looking for an experienced, hands-on IT Support professional to join a general onsite support team and perform the following responsibilities:

• Provide onsite support for desktops, laptops, mobile devices, printers and workplace technology.
• Diagnose and resolve hardware, software, connectivity and end-user issues.
• Set up, deploy, replace and retire devices throughout their lifecycle.
• Support meeting rooms, audiovisual equipment and collaboration tools.
• Maintain accurate IT asset records and assist with inventory checks and audits.
• Coordinate escalations, hardware repairs and vendor interventions when required.
• Document incidents, requests and technical procedures, contributing to service improvement.

? WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?

• Windows operating systems and Microsoft 365.
• Active Directory and identity management concepts.




• Microsoft Teams and collaboration platforms.
• IT Service Management tools.
• Network fundamentals: TCP/IP, LAN, Wi-Fi and VPN.
• Device lifecycle and IT asset management processes.
• MacBook support and Microsoft Intune.

? WHAT ARE WE LOOKING FOR?

• Minimum 1 to 3 years of experience in IT Support, Desktop Support, Field Services or End User Computing.
• Experience supporting users in a corporate enterprise environment.
• Degree or diploma in IT, Computer Science, Engineering or a related area, or equivalent practical experience.
• Strong troubleshooting, analytical and customer service skills.
• Effective communication, attention to detail and ability to manage multiple priorities.
• Native or bilingual proficiency in both English and Spanish.
• Proactive approach and ability to collaborate with local and global technology teams.

? WHERE AND WHEN?
• Workplace: Onsite at the Ericsson offices in Madrid (Mé

📌 LSS (Local Site Support) Engineer (Madrid)
🏢 Tata Consultancy Services
📍 Madrid