? We are looking for the very Top Talent…and we would be delighted if you were to join our team
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

? What we look for?
We are looking for an Second-Line IT Service Support Specialist / Account Opening Application Support Specialist to be part of the project of the Swiss client from the banking sector.

? Work Location: Work model in hybrid in Madrid (3 days at the office, 2 WFH),
Feel free to apply if you are also open to relocation

? Main tasks and accountabilities will be:
• Provide first-line and second-line technical support to users of the Document Management applications, resolving issues related to system functionality, performance, and data integrity.
• Troubleshoot and resolve technical issues reported by users, either remotely or on-site,



and escalate application bugs to the development team for resolution.
• Configure and test new accounts, products, and services within the Document Management applications, ensuring they meet business requirements and are properly integrated with existing systems.
• Verify and validate data entered into the Document Management applications, ensuring accuracy, completeness, and compliance with regulatory requirements.
• Assist users with queries related to the use of the Diamond application, including training and guidance on new features and functionality.
• Identify opportunities to improve the efficiency and effectiveness of the account opening process and work with stakeholders to implement changes and enhancements.
• Coordinate with development teams for new feature implementations, updates, or bug fixes.
• Maintain and enhance existing runbooks, SOPs, and recovery guides for common scenarios.

📌 Application Support Engineer – Banking (España)
🏢 UST España & Latam
📍 España