Job Title

Customer Support Associate
Bring your passion for customer service and the travel industry to a general leader

Join Amadeus as a Customer Support Executive, where your problem-solving skills and communication abilities will help travel professionals around the world get the most from our innovative solutions. In this dynamic and international role, you’ll collaborate with teams across borders, learn cutting-edge tools, and play a key part in creating seamless travel experiences.

In this role, you'll
• Provide support to customers via phone, chat, and online portals on a diverse range of queries.
• Investigate customer questions, propose solutions, and follow up to ensure timely resolution.
• Build a broad understanding of Amadeus products and services to provide informed assistance.
• Collaborate closely with colleagues and other support teams to address complex issues.
• Maintain clear, friendly, and professional communication with customers.
• Contribute to a culture of continuous learning and teamwork in a multilingual, dynamic environment.





About the ideal candidate
• Bachelor’s degree or equivalent relevant experience.
• Experience in customer service or helpdesk support roles.
• Background in the travel industry and familiarity with Global Distribution Systems (GDS).
• Strong troubleshooting, communication, and organizational skills.
• Comfortable balancing multiple priorities and following through on commitments.
• Proactive, team-oriented, and eager to learn in an international environment.
• Fluency in English (required) and one additional language – either Italian or French (mandatory).

What we can offer you
? A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
? Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleague

📌 Customer Support Associate (Barcelona)
🏢 Amadeus
📍 Barcelona