The Center of Excellence team is responsible for increasing the ability to scale platform expertise across the entire Dynatrace Customer Success function (Post Sales organization at Dynatrace). Focused on topics that drive Dynatrace value, adoption and retention with customers, the Center of Excellence acts as a point of contact for Dynatrace Customer Success for specialized customer engagements, proliferation of best practices and driving of key enablement activities. The Center of Excellence engages in cross-functional collaborative activities to ensure that all departments within Dynatrace Customer Success have the right tools and knowledge at their disposal to further drive customer success.

As an Architect in the Center of Excellence team, you take on a technical role as a scaling agent of expertise. You will play a pivotal role in driving growth and success with our customer’s usage of the Dynatrace platform within a specific area including (but not limited to) logs, security, cloud, Kubernetes, developer observability, business analytics and digital experience management.



You ensure adoption and customer success through working with customers alongside other Dynatrace Customer Success field teams, through knowledge transfer and best practices documentation, and through enablement activities. You own all aspects of a mission critical topic and are seen as a Subject Matter Expert where you define best practices together with stakeholders to scale specialized expertise within Dynatrace Customer Success.

Responsibilities

• Collaborate with stakeholders within Dynatrace Customer Success, R&D;, Sales Engineering and other technical teams
• Provide Subject Matter Expertise on mission critical topics
• Topic ownership, creation of required deliverables for scaling this expertise and driving asset creation
• Develop, document and promote best practices, reference models and solution methodologies for use across Dynatrace Success
• Digest technical resources from var

📌 Principal Systems Integration Consultant (Barcelona)
🏢 Dynatrace
📍 Barcelona