Join Our Team as a Client Services Advisor at Carousel Logistics part of the DANX Carousel Group

The DANX Carousel Group, a leading pan-European provider of critical service logistics operating across 10 countries with revenues in excess of €250 million, is seeking a talented individual to fill the position of Client Services Advisor.

Are you a dynamic professional with a strong background in Client Services or logistics?

We are looking for a motivated, Client services Advisor to join our Client Services team based at home but with the option of working flexibly in our office in Barcelona with the possibility for remote working.

Our Company Values

✓ Ownership: Clear, measurable objectives empower employees to take ownership of results.

✓ Learning: We deliver personal and professional growth opportunities that are accessible and inclusive.

✓ Care: We show deep respect for our colleagues, families, subcontractors, and the wider community.

Your Role In a Nutshell





The Client Services Advisor’s role is to provide an exceptional client experience via all communication channels as the first point of contact to our clients and suppliers where ‘going the extra mile’ is part of the daily activity. To take ownership of all client enquiries both new and follow up, with a focus on providing first contact resolution or help whilst positively managing expectations:

• Deliver Service Excellence to our clients; ensuring operational escalations are resolved quickly and effectively and communicated proactively to the client.
• Ensure that specific client SLA’s are consistently met and that any issues that prevent SLA achievement are addressed appropriately.
• Ownership of client query resolution; aiming for 1st time resolution and if escalated ensure that query is resolved, and client informed of outcome in a timely fashion.
• Investigation and resolution of internal invoice queries to ensure clients are billed correctly.
• Focus on continuous improvement by reviewing existi

📌 Client Services Advisor (Barcelona)
🏢 Carousel Logistics
📍 Barcelona