K-LAGAN in Barcelona is seeking a Senior Program Manager to lead large-scale CCaaS transformation programs, from mobilization to deployment and hypercare.
You will drive international migrations to Genesys Cloud CX, coordinate multi-country waves, and partner with operations to redesign journeys and ensure smooth transition. This role requires strong executive presence, advanced English, and certifications in PM/PRINCE2/MSP, with a hybrid Barcelona work model.
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📌 Senior CCaaS Program Manager – Genesys Cloud CX (Barcelona)
🏢 K-Lagan
📍 Barcelona
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