Position:
Network / Technical Support Engineer (English & Spanish speaker)

Job Description:
Our Story

We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.

At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.

Our main goal is to provide technical support to our Global customers and partners. Our portfolio is varied and includes best of breed vendors such as CheckPoint, NetApp, Fortinet, Palo Alto, F5,



Microsoft and more so there is lots to learn

What You Will Be Doing at Arrow?

Your job will be to provide technical support via email/telephone/remote sessions to our global customers, using initiative to help customers as much as possible.

You will deliver our range of technical support services and investigate any issues that arise.

Where necessary you will need to replicate customer configurations as required to troubleshoot complex errors, in details:
• Provide 2nd & 3rd line technical support via email/telephone/live-chat to our general customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.
• Resolve escalated support incidents from our customers and partners.
• Replicate customer configurations as required to troubleshoot complex errors.
• Progress simultaneous high-profile/high-priority issues.
• Undertake to develop and maintain tec

📌 Network / Technical Support Engineer (English & Spanish speaker) (España)
🏢 Arrow Electronics
📍 España