The Sales Backoffice Team for Order to Delivery (OTD) manages the central OTD delivery across Europe. This role reports to local management and is guided by HQ (SC/SDP), the business area responsible for the RotF project (agency model) .

As a Specialist, you will act as the final gatekeeper , ensuring customer orders are accurate, compliant, and ready for delivery. Your work will be key to maintaining operational excellence and delivering a great customer experience.

Order Management

- Review and verify customer orders and amendments
- Ensure compliance before releasing orders
- Collaborate with service providers on claims processing
- Coordinate repair payments with retailers
- Manage billing with insurance companies
- Provide payment documentation to stakeholders

Logistics

- Verify transport invoices and clarify with providers
- Act as first point of contact for A2A transport topics
- Manage tickets (e.g., cancellations due to damages)





Quality & Compliance

- Perform final checks before orders move to production and delivery
- Monitor processes and maintain documentation for audits
- Ensure all documents meet Mercedes-Benz and legal standards
- Strong attention to detail and ability to handle complex data
- Experience in back-office, order, logistics or damage processes
- Proficiency in MS Office
- Strong communication and problem-solving skills
- Ability to work under pressure and prioritize tasks
- Minimum 1 year of relevant experience
- German is a plus (B2-C1) or willingness to learn
- Additional languages like Italian, Spanish, Portuguese or French are valued
- 60% Mobile work
- Versátil entering hours
- 30 working days of holidays
- Annual Training Plan

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📌 Sales Backoffice Administration (San Sebastián de los Reyes)
🏢 Mercedes-Benz Group Services Madrid
📍 San Sebastián de los Reyes