REPORTING TO: Director, Service Delivery
OFFICE LOCATION: Madrid, Spain
ROLE TYPE: Hybrid, Full-time
IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.
www.IPC.com
Role Overview:
Working as part of the General Service Delivery Specialist team to support delivery of networking projects. Coordinating service delivery tasks across IPC customers, IPC internal teams and external suppliers.



Reporting on the status of tasks and managing the interdependencies between them to deliver first class customer service.

Supporting both internal and external projects
Managing and overseeing service delivery tasks from order receipt to customer handover and bill release: New services / Changes to existing services / Cease of services
Collaborating with internal teams, vendors and customers to gather the information required for order delivery
Coordinating task and deliverables to ensure smooth service delivery execution
Maintaining accurate data in delivery systems: Generating tasks in workflow systems / Maintaining service data in service database / Working with customer billing and vendor cost information: creating bill items, maintaining bill forecast date, releasing billing to customers and supporting internal teams and customer with answering billing queries
Placing and managing orders with vendors to IPC
Adding and removing TDM services on the IPC

📌 Service Delivery Specialist (Madrid)
🏢 IPC Systems
📍 Madrid