Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare.With our commitment to Quality, Reliability and Sustainability at the heart of everything we do, our over 2000 employees work continuously to meet our customers' needs. We work towards a sustainable future by actively participating in the fight against antimicrobial resistance.Founded 150 years ago as the ‘Nederlandsche Gist- en Spiritusfabriek', our company was known as Gist Brocades. Headquartered in Rotterdam (Netherlands), we have production facilities and sales offices in China, India, the Netherlands, Spain, the United States and Mexico. Centrient Pharmaceuticals is wholly owned by Bain Capital Private Equity, a leading integral private investment firm.The PositionThe Commercial / Customer Service department has a vacancy in its Barcelona team for the following position.The Customer Service Agent owns the order management process end-to-end and acts as a go-to person for customer and order related questions, both internally and externally. The Customer Service Agent will act as a SPOC for all customer related matters. He/ She will strongly liaise with related functions (Sales, Supply planning, Logistics)



to drive the order management process.The Customer Service Agent reports to the Regional Customer Service Agent Team Lead.The main activities and responsibilitiesResponsible for End-to-End Order Life Cycle for assigned accounts (PFI, Confirmation, Order Booking, Cleaning, Dispatch and Documentation)Dedicated real-time customer Support via phone calls, regular catch-up meetings, F2F meetings and emailsResponsible for meeting all KPI's related to customer segmentationCo-ordination with Sales, Supply Chain and Finance such as Planning, WH, International Logistics, export, import & Finance team for on time deliveriesStatus monitoring and driving fulfillment of open orders, In transit deliveries or any schedule updates, including escalation mngtAlignment with sales manager franchise managers on the demand allocation, deviations and resolutionBatch allocation as per customer requirements, Share all relevant documentation as per CMSShipment planning (rolling months) for all domestic, export and intercompany shipments including lead time considerationsOrder related document handlingProactive communication to Customers,



Sales and relevant internal stakeholders.Complaint handling for price and quantityCoordination of return process with logisticsOwnership of customer master data recordsRequirementsThe Ideal CandidateMinimum High School Diploma or equivalent.3+ years of experience in sales and/or call center within a B2B environment including:Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantageExperience of liaising with customers / internal departments located internationally would be an advantage.Fluent in English language equivalent to level B.2, plus fluency in language(s) required to operate in the regionStrong communication skills, including active listening and clear articulationAbility to solve problems, alleviate conflicts, and accelerate tactfullyAbility to multitask, manage time, and prioritizeAbility to work individually and as a team memberMS Office - ERP system SAPKnowledge of Data mining tool (e.G Celonis preferred)Knowledge of CRM tools (e.G SAP C4C preferred)BenefitsTerms and rewardWe offer a local contract in a challenging, comprehensive, operational environment, with many opportunities for personal input and growth and plenty of discussions with other professionals. The organization is very flat. You have a lot of freedom and responsibility in an open, direct, and informal atmosphere.The ProcedureFor more detailed information about the role and about the Recruitment & Selection process you can contact us via [email protected] We invite you to visit our website www.Centrient.Com for information about our company.Reference check procedures are part of the Centrient Recruitment & Selection Process. You will be contacted when a reference check is required.#J-18808-Ljbffr

📌 Customer Service Agent (Madrid)
🏢 Centrient Pharmaceuticals
📍 Madrid