About the RoleThe Coordinator, Athlete Services supports the Athlete Services team, which oversees the entire athlete experience from the set-up of online registrations and athlete queries through to bib allocation, onsite registration, athlete welfare and the awards ceremony. The role covers day-to-day athlete enquiries, event registration coordination, onsite accreditation and the supervision of team leaders and volunteers. The postholder works closely with the Operations Manager, Race Director, Partnership team managing the Expo, Operations team, timing company, race referee, announcers, Marketing team and Medical team to ensure a smooth experience for athletes.Key ResponsibilitiesHandle day-to-day athlete enquiries and services, answering e-mails and phone callsCollaborate closely with Marketing and Athlete DevelopmentSupport the execution of athlete development programmes such as AWA, TriClub and Become OneCoordinate event registration openingProduce the athlete guideAdminister and maintain the online registration tool (Active/Ticketsocket) and the athlete database (CRM – Dynamics 365)Set up event registration forms in ActivePlan and implement participant accreditation onsite at events, including layout planning of the set-upCoordinate and supervise Team Leaders and volunteers onsiteWork closely with local triathlon federations, the timing partner and other partners to ensure smooth execution of the eventAssist with bulk orderingPrepare manuals for all areas concerning Athlete Services before the eventsDeal with all post-event related tasks such as timing result issues,



athlete complaints and lost propertyRequired Experience & QualificationsFluent English and French speakingExcellent written and verbal communication skillsHigh level of customer serviceBachelor Degree or vocational school, ideally in administration, economy, sport or endurance/event business1 – 2 years of experience in the sport event area or in customer serviceStrong interpersonal skillsAbility to remain calm under pressureAttention to detailTeam playerOrganisation and time management skillsComprehensive understanding of Active and Office 365Languages: English, Spanish and Catalan are a mustAbility to travel and work at sport events on weekendsIndependent working, flexibility, reliability and the ability to work under pressure and solve problemsPreferred SkillsEnthusiasm for sport, with knowledge of triathlon preferred but not essentialBenefits & PerksEndurance event entry benefitsTravel to other European countriesOpen, modern and friendly working environment with a strong culture across EMEAOpportunity to be creative in your work and the possibility to develop your own ideas and conceptsInformal and relaxed dress codesAn exciting and diversified working climate as part of the eventsAbout the CompanyThe IRONMAN Group operates a general portfolio of events that includes the IRONMAN Triathlon Series, the IRONMAN 70.3 Triathlon Series, the 5150 Triathlon Series, the Rock ‘n’ Roll Marathon Series, IRONKIDS, the ITU World Triathlon Series, premier running events including the Standard Chartered Singapore Marathon and The Sun-Herald City2Surf presented by Westpac, Ultra-Trail World Tour events including Tarawera Ultra and Ultra-Trail Australia, mountain bike races including the Absa Cape Epic, road cycling events and other multisport races.#J-18808-Ljbffr

📌 Senior Athlete Service Coordinator - South (Madrid)
🏢 Global Sports Jobs
📍 Madrid