Are you a

Service Delivery Manager - AWS

seeking a

new interesting challenge ? If your answer is yes, it's your lucky day so keep reading,

it can be just what you're looking for ! We are looking for a

dynamic, proactive and talented person

to join our team and perform the following

tasks : Manage end-to-end IT service delivery and act as a key operational point of contact. Coordinate governance and communication across TCS, AWS and customer stakeholders. Monitor service commitments, risks, issues, actions and operational performance. Lead service reviews and ensure timely reporting and escalation. Drive corrective actions and continuous service improvement. Coordinate delivery teams and maintain clear ownership of operational priorities. AWS and cloud-service environments. IT service management and governance practices. Service reporting and operational performance monitoring. Risk, issue, action and escalation management. Continuous service improvement methodologies. ITIL or comparable service-management frameworks. Strong experience as a Service Delivery Manager in enterprise IT services. Strong customer-facing communication and stakeholder-management skills. Experience with service governance, reporting, risk management and escalation. Ability to coordinate multidisciplinary and multi-company teams. Fluent Spanish. Availability to work in a hybrid model in Madrid. University degree, FP qualification or equivalent professional experience in IT, Engineering, Business Management or a related discipline. English, AWS/cloud-service delivery, banking-sector experience and ITIL certification will be valued. Workplace: Hybrid model in Madrid,



with two days per week at the client site. Final arrangements are subject to confirmation. Work Schedule: Business Hours Permanent contract - We offer

indefinite contracts

from the first day. Pay and benefits -

Competitive salary

and a

flexible compensation plan

adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance). Work from home options - We offer you a

financial support

every month for your

working from home expenses , if your position allows work from home. In addition, in the first month we will give you a

bonus

to help you

to set up your workplace . Opportunity knocks - Being a part of a growing company, we want to support your path with a

career development plan

and

annual performance-based compensation reviews . Learn as you grow - Starting with a fantastic

onboarding program , TCS has

robust learning platforms

that will allow you to learn and grow personal as professionally. Bring your buddy - If

you have referred a friend for an open position

under the BYB Scheme and

she/he

is hired

you will receive a

very attractive

cash award. Connect globally - Work with

people from all over the world . You can feel the

multicultural workforce .



Benefit from being a TCSer - By being part of the TCS Spain family you can enjoy

benefits, offers and corporate discounts on the best brands . And so on -

Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events...

This has only just begun! Tata Consultancy Services (TCS)

is an

Information Technology (IT) company

founded in 1968 as part of the

Indian Tata Group

and is

one of the top 3 technology companies globally . With a presence in

55 countries

and more than 590,000

employees , TCS is considered

one of the 10 best companies to work for worldwide in 2026

according to the

Top Employers Institute . TCS Spain

started operations in 2001 and currently has a

diverse workforce

that collaborates with the

main Spanish and multinational companies TCS Spain

has been certified as a

Top Employer 2026

and has also been chosen as

one of the 100 Best Companies to Work for in Spain in 2025

according to

Forbes . Among the portfolio of services, TCS has

information technology services ,

asset-based solutions ,

general consulting ,

engineering and industrial services ,

digital solutions and services ,

application maintenance and development ,

quality assurance and testing services ,

IT infrastructure

and

BPS

. Responsible for

development , TCS Spain is committed to

inclusion, diversity

and

sustainability , and promotes

flexibility policies

that support

wellbeing and work-life balance .

#J-18808-Ljbffr

📌 Service Delivery Manager - AWS (Madrid)
🏢 Tata Consultancy Services
📍 Madrid