Experteer Overview In this role you will elevate quality across regional BPO operations, transforming QA into a proactive, data-driven system. You’ll harmonize standards across hubs and align QA with recruitment, onboarding, and coaching to reduce defects and boost customer satisfaction. You’ll lead cross-border calibration, partner with regional leaders, and use data insights to drive scalable quality improvements. This position offers a high-impact opportunity to shape quality culture at Glovo’s integral delivery network.

Compensaciones / Beneficios • Oversee end-to-end quality framework and audit strategy across BPO hubs • Lead root-cause analyses and implement targeted improvement initiatives • Establish closed-loop QA by feeding insights into recruitment, onboarding,



and coaching • Coordinate cross-site calibration sessions to minimize score variance • Collaborate with Regional Service Delivery Heads, Training leads, and BPO managers • Extract, query, and analyze data with SQL to derive quality indicators and trends

Responsabilidades • 3 to 5 years in Quality Operations within fast-paced environments • Lean Six Sigma Yellow or Green Belt or equivalent certification • Project management capability to manage multi-month initiatives • Vendor governance and risk modelling experience with outsourcing audits • Bilingual English and Spanish (Portuguese is a plus) • Independent SQL proficiency for standalone data queries

Requisitos principales •

📌 Sr Quality Coordinator - Marketplace Experience (Barcelona)
🏢 Glovo
📍 Barcelona