Experteer Overview In this role, you will strengthen the end-to-end lesson journey by turning customer signals into scalable workflows and cross-functional fixes. You’ll partner with Product, Care, and Supply Ops to improve scheduling, delivery, and handling of issues, enabling smoother learner and tutor experiences. You’ll operationalize launches and minimize long-term support debt while driving measurable improvements in satisfaction and efficiency. This is a chance to shape scalable processes within a global, human-led, AI-enabled learning platform. You will operate at the intersection of customer experience and product, delivering impact across a broad learner community.

Compensaciones / Incentivos • Own lesson-journey outcomes by tracking CSAT and journey-related metrics; identify trends and friction points • Design and refine scalable Customer Care workflows for scheduling, delivery, and exceptions • Coordinate with Product, Care,



and Supply Ops to prioritize high-impact opportunities • Influence product and policy changes through customer signals and operational learnings • Lead or contribute to cross-functional initiatives focused on satisfaction, policy adoption, and efficiency

Responsabilidades • 2+ years in Customer Experience, Operations, Program/Project Management, or Consulting • Proven track record designing and refining operational workflows • Strong execution and prioritization; able to influence without direct authority • Analytical and data-fluent; translate signals into recommendations • Proficient with BI tools (e.g., Looker) and basic SQL knowledge • Strong communication and stakeholder management • Customer-centric, proactive, and solutions-oriented

Requisitos principales • monthly allowance for lessons • Learning u0026 Development budget • equity • health insurance • mental health support platforms • Gympass-access in Spain

📌 Senior Customer Experience Specialist - Lesson Experience (Barcelona)
🏢 Preply
📍 Barcelona