Experteer Overview In this role you will design and scale the research operations that power Dow Jones’ Design u0026amp; Research function. You’ll build scalable, self-service research infrastructure and governance to enable cross-functional teams to conduct high-quality studies at speed. You’ll lead high-visibility programs that embed UX measurement and AI-enabled methods across the B2B product portfolio, partnering with senior leadership to sustain impact. This is a chance to shape how research scales across a general media technology organization.

Compensaciones / Beneficios • Own and drive the Research at Scale program, building self-service infrastructure, training, governance, and tooling for independent research by designers and product managers • Stand up the B2B UX Measurement program, implement PES u0026 UES scorecards across B2B products and drive adoption through tooling and training • Lead the AI Research Tooling pilot, evaluate and roll out AI-powered methods and tools (including synthetic users, modular connectors, and AI moderation) to shorten time-to-insight • Build and manage a centralized research knowledge infrastructure with intake, templates,



and governance • Scale and maintain the B2B and B2C Customer Panel, managing recruitment, vendor relationships, and engagement with 1,100+ participants • Provide recommendations for research tooling and cost efficiencies across the tech stack • Identify and eliminate operational bottlenecks to improve workflows and throughput

Responsabilidades • 10+ years in research operations, UX research, or related operational role in a product/tech org • Proven track record building scalable research systems from scratch • Experience designing training curricula to up-skill non-researchers • Strong ability to manage multiple concurrent programs with cross-functional stakeholders • Hands-on experience with Pendo, Maze, Qualtrics, Airtable, Figma or equivalents • Ability to operate at the intersection of research rigor and pragmatic operations • Strong written communication skills for documentation and updates

Requisitos principales • Comprehensive Healthcare Plans • Paid Time Off (30 days a year) • Meal Vouchers • Retirement Plans • Education Benefits • Family Care Benefits u0026 Caregiving Support

📌 Research Operations Principal (Barcelona)
🏢 News
📍 Barcelona