Experteer Overview In this executive role, you will shape the Global Individual Health customer experience and lead a multi-year transformation to scale operations, technology and care delivery for a rapidly growing international business. You will work with senior stakeholders to design a differentiated service proposition and ensure the organization delivers superior customer outcomes. The role emphasizes governance, performance metrics and continuous improvement through automation and data-driven decision making. You’ll partner across global teams to drive growth, operational excellence and a customer-obsessed culture.Compensaciones / Beneficios
- Build the vision and strategy for the GIH customer experience and drive the multi-year transformation
- Design and implement a differentiated service proposition aligned to segment needs
- Maintain integral connectivity to leverage enterprise capabilities
- Shape and oversee systems, processes and people supporting the operation
- Improve daily operations and clarify accountabilities across the organization
- Collaborate with Customer Office SLT to adopt growth initiatives
- Lead transformation initiatives across operations, technology and customer experience




- Drive continuous improvement via automation, digital innovation and data-driven decisions
- Establish performance metrics and governance to monitor operations and outcomes
- Foster a culture of accountability, collaboration, innovation and customer obsessionResponsabilidades
- Significant experience leading teams in global and matrixed environments
- Proven track record enhancing the complete customer experience
- Extensive stakeholder engagement experience (internal and external)
- Strategic thinker with technical knowledge and delivery history
- Strong understanding of retail business models
- Experience in healthcare, consumer finance or similar regulated environments (preferred)
- MBA or equivalent degree (preferred)
- Successful track record leading large-scale transformation and operational change
- Strong financial and commercial acumen balancing customer experience with performance
- Experience guiding complex organizations through growth, change and modernizationRequisitos principales
- competitive executive compensation
- wellbeing, financial and family support tailored to local market practices

📌 Chief Operating Officer - Cigna Healthcare (Madrid)
🏢 Cigna
📍 Madrid