We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona. You will join a team of 9 colleagues dedicated to UKI (United Kingdom & Ireland), based in Barcelona and you will report to the Regional Team Leader.
What you’ll be doing:
- Provide product information and effective technical and administration support through multiple channels (phone and email)
- Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior
- Proactively manage customer expectations
- Constantly update our CRM system (Salesforce) with all relevant information collected during customer service activities
- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers

What do we expect from you?
- You already have a successful experience in a technical customer support or similar role




- Impeccable written and verbal communication skills in English, with experience in the UKI market
- Good interpersonal and customer service skills, keeping the customer at the heart of everything you do
- Eager to learn new products and technologies and utilize your knowledge in a practical way
- Ability to be both proactive and reactive, and remain detail-oriented even under pressure
- Ability to follow standard processes and practices within set service levels
- You are a team player
- Previous experience with CRM systems (such as Salesforce) is an advantage

Why you’ll love working for us:
- The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures
- A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with
- Decisive actions. We don’t like to wait. It’s in our DNA

📌 Customer Support Specialist (Barcelona)
🏢 Bridgestone Americas
📍 Barcelona