Experteer Overview
As the Service Delivery Manager, you will own the end-to-end operational delivery and governance for a portfolio of recurring services. You will partner with Customer Success, Account Management, and delivery teams to ensure high-quality service, transparent performance, and proactive risk management. You’ll help customers adopt scalable, outcome-focused services under Success4U, shaping how value is delivered. This role offers visibility, impact, and opportunities to improve delivery practices across the organization.

Compensaciones / Ventajas
• Own the operational service relationship for assigned customers and act as the primary delivery contact
• Ensure recurring services meet scope, SLAs, KPIs and commitments with clear performance visibility
• Lead service governance and reviews, communicating performance, risks, and improvement actions
• Monitor service performance, satisfaction, consumption, and signals to drive continuous improvement
• Identify, escalate and manage delivery and retention risks with cross-functional stakeholders
• Collaborate with Delivery, Support, Cloud Operations, Customer Success, Product, Consulting and Account Management
• Maintain oversight of service scope, consumption, milestones, and risk reporting
• Connect service delivery with customer outcomes to support value, adoption and Success4U conversations
• Identify gaps and growth opportunities from customer interactions and reviews for qualification and follow-up
• Maintain accurate governance records and reporting in the appropriate systems
• Coordinate service delivery across internal teams with clear ownership and handovers




• Support retention and renewal readiness by providing operational evidence to Customer Success and Account Management
• Maintain commercial awareness of scope, consumption, and delivery risks to support forecasting and margin awareness
• Support compliance with contractual commitments and governance requirements
• Drive continuous improvement using data and feedback to enhance recurring services and delivery practices
• Share knowledge and best practices across Recurring Services to improve consistency and experience

Responsabilidades
• Bachelor's degree or equivalent professional experience
• 5+ years in Service Delivery, Customer Success, Managed Services, Consulting, or Enterprise Software
• Proven ability to manage strategic customer relationships and executive stakeholders
• Strong understanding of SaaS, Cloud, Managed Services, and recurring revenue models
• Experience managing multiple customer engagements simultaneously
• Excellent communication, stakeholder management, and influencing skills
• Fluent in Swedish and English with strong written and spoken skills
• Commercial awareness with renewals, contracts, service consumption, and revenue retention
• Ability to identify and manage customer, delivery, and commercial risks
• Experience working across Sales, Support, Product, Consulting, and Delivery teams
• Proven track record of managing escalations and driving successful outcomes
• Strong analytical, organizational, and planning skills
• Experience with ERP, enterprise software, or cloud applications preferred
• International customer experience is an advantage

Requisitos principales
• attractive salary
• unlimited vacation policy
• international environment
• personal and professional growth
• autonomy
• collaborative culture

📌 Service Delivery Manager (Swedish speaking) (Granada)
🏢 UNIT4 Group
📍 Granada