About The Role
As a Customer Care Agent , reporting to the Customer Supply Chain Manager Iberia , you will be part of the Customer Care team, managing chocolate and cocoa customer orders for the Iberian market. You will take end-to-end ownership of the Order-to-Cash process , from order entry through delivery and invoicing, ensuring a high level of service and operational excellence. You will act as the main point of contact for your customers within Barry Callebaut , proactively managing their requirements and coordinating internally with key functions such as Supply Chain, Sales, Quality, Logistics and R&D.; Your role will be key in ensuring a reliable, transparent and customer-focused service , anticipating potential issues and driving solutions whenever challenges arise. Please note that this is a temporary role, until July 2027 (maternity leave cover).
Key Responsibilities
- Manage the end-to-end Order-to-Cash process, ensuring orders are delivered on time, in full and at the correct price.
- Manage all order-related activities in SAP,



ensuring accurate order processing and confirming delivery dates based on stock availability, allocation rules, production capacity and agreed lead times.
- Proactively monitor customer orders, identifying potential supply, stock, capacity or delivery risks and taking appropriate action to minimize their impact.
- Communicate proactively and transparently with customers regarding delays, shortages, capacity constraints or changes affecting their orders.
- Act as the customer's main point of contact, coordinating internally with Supply Chain, Sales, Logistics, Quality and other relevant departments to resolve issues and meet customer requirements.
- Manage customer service and product complaints, ensuring they are correctly registered in Salesforce, followed up internally and resolved within the expected timeframe.
- Build strong and sustainable customer relationships through proactive, clear and reliable communication.
- Identify

📌 Customer Care Agent (Barcelona)
🏢 Barry Callebaut Group
📍 Barcelona