"Working with Domes is like being part of a family, it's like coming home. "Are you ready to become member of one of the fastest paced hospitality Group? Do you want to be part of a multi-award Hospitality team?At the Domes Resorts, as we expand with new Resort openings on an almost annual basis, our main goal is to create a unique environment for both our guests and our people.By joining the Domes corporate & regional teams, you instantly play a vital role in our development, by assuming a position that will set you apart from the competition and allow you to develop meaningful relationships and grow personally and professionally, in a safe, strong, and sustainable environment.Team Spirit, Positive thinking & Integrity are a few of our team's characteristics and we look forward to adding someone new to it.We are looking for a proactive, service-oriented IT Technician to join our IT team. The successful candidate will be responsible for providing technical support to internal users, ensuring the proper functioning of the company's systems, equipment, and technological tools. The idóneo candidate will have experience in technical support, incident resolution, and basic administration of Microsoft environments.Some of the responsibilities you will be entrusted with:Provide first-level technical support to end users, diagnosing and resolving hardware, software, and network issuesManage, log, and track IT support tickets, ensuring timely resolutionInstall, configure, and maintain corporate IT equipment, systems, and applicationsAdminister and support the Microsoft 365 (O365) environmentManage user identities, access permissions,



and endpoint devicesMonitor endpoint compliance through Intune/MDM dashboardsPerform routine infrastructure maintenance and ensure timely security patching across managed devicesMonitor patch compliance and support the implementation of IT security policiesMaintain accurate IT documentation and contribute to continuous process improvementCollaborate with other departments to ensure system reliability and uninterrupted business operationsRequirementsQualifications & Experience1-3 years of experience in IT support, help desk, IT administration, or a similar positionDegree or diploma in Information Technology, Computer Science, or a related fieldExperience supporting and maintaining Microsoft 365 environmentsFamiliarity with device configuration, endpoint compliance, software updates, and security patchingKnowledge of IT ticketing systems and technical documentation practicesRelevant certifications, such as CompTIA A+ or Microsoft certifications, will be considered an advantageTechnical Skills & CompetenciesGood knowledge of Windows operating systems, Microsoft 365, and standard business applicationsAbility to troubleshoot and resolve hardware, software, and network-related issuesBasic understanding of networking principles, including DNS, DHCP, VPNs, and firewallsFamiliarity with endpoint management tools, such as Microsoft Intune and MDM solutionsUnderstanding of user account management, access permissions, and IT security best practicesStrong analytical thinking and problem-solving abilitiesExcellent communication skills and a customer-focused approach to technical supportEffective organizational skills, attention to detail, and the ability to prioritize tasksAbility to work collaboratively with colleagues across different departmentsBenefitsCompetitive remuneration packageVarious and diverse opportunities within the GroupFeeling safe and secure within a fast-paced organizationSpace for Personal Growth and Development of your skillsDomes Resorts is an equal opportunity Employer. All applications will be treated in strict confidentiality.Please note: Only short-listed candidates will be contacted.#J-18808-Ljbffr

📌 It Administrator (Madrid)
🏢 Domes Resorts
📍 Madrid